TrustLynx Delivery Manager & Customer Success
I own the customer journey for TrustLynx digital trust solutions: delivery, onboarding, SLA-based support and long-term account success. I bridge customers, engineering and product, so integrations land on time and feedback becomes roadmap.
Service agreement
Go-live checklist
Your account owner
Mihails G.
Illustrative signing network
What I own
Not a hand-off between sales, projects and support. A single thread from the first call to the long-term account.
01 · Delivery management
Integrations delivered on time, with customers, engineering and product aligned on the same plan.
Sample plan
02 · Onboarding
Teams, access and the first signing flow, set up together.
03 · SLA-based support
Within
SLA
Support as part of the relationship, not a queue.
Sample status
04 · Integrations
// illustrative
request = sign({
document,
signers,
level: "QES"
})
→ awaiting-signature
Trust services wired into the systems customers already run.
05 · Account success
Feedback turned into roadmap, not meeting notes.
06 · Applied AI
Exploring AI for onboarding, log analysis, reporting and first-line answers, where quality is defined before it ships.
Sample flow
Background
Sixteen years around e-signing, identity and integration work, the last five at TrustLynx.
The customer journey: delivery management, onboarding, SLA-based support and long-term account success.
Digital trust solution delivery and automation, PadSign ownership and development, integration components, DevOps practices in-house.
E-sign solution delivery management and project coordination, DevOps practices in customer projects, PadSign development.
Enterprise solutions, process automation, integration middleware, e-signing and document processing solutions.
PHP, JavaScript, Magento modules and CMS sites.
16 years
5 at TrustLynx
Master's in Computer Science, Riga Technical University. Latvian, Russian and English.
The trust layer
A customer wants to open an account. A patient wants a service. An employee needs to sign. A citizen needs to prove who they are. The stack below makes each of them a non-event.